Returns

• You may request a return within 14 days of receiving your order.
• To be eligible for a return, items must:
  • Be unused and in the same condition that you received them
  • Be in the original packaging, with all tags and labels attached
• Certain items are non-returnable, including:
  • Personalized or custom-made products
  • Items marked as “Final Sale”

How to Request a Return

To start a return, please contact us at info@bloomshop.online with:

• Your order number
• A brief explanation of the reason for return
• Photos of the product if there’s damage or a defect

Once your return is approved, we’ll provide instructions for shipping the item back to us.

Refunds

• After receiving and inspecting your returned item, we’ll notify you of the approval or rejection of your refund.
• If approved:
  • Refunds will be processed to your original payment method within 7–10 business days.
• Shipping fees are non-refundable unless the return is due to our error (e.g. defective or incorrect item).

Exchanges

• We offer exchanges for defective or damaged items.
• If you need to exchange an item for the same product, please contact us at info@bloomshop.online.

Damaged or Defective Items

We take pride in the quality of our toys. If your order arrives damaged or defective:

• Contact us within 48 hours of receiving your order.
• Provide photos of the damage or defect for faster assistance.

We’ll arrange a replacement or issue a refund as appropriate.

Non-Returnable Items

• Gift cards
• Personalized or customized items
• Sale items marked “Final Sale”